Shipping Policy

At Soft Ponge, we strive to provide fast, reliable shipping services to all our customers. This policy outlines our shipping methods, delivery times, and related information.

1. Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Please note that these are estimated delivery times and not guaranteed. Actual delivery time may vary depending on your location and other factors.

3. Shipping Costs

Shipping costs are calculated based on the weight of your items and delivery location:

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

5. International Orders

For international orders, please note that your country may charge additional customs fees, duties, or taxes upon delivery. These charges are the responsibility of the customer and are not included in our shipping fees.

6. Shipping Delays

Occasionally, shipping may be delayed due to weather conditions, carrier issues, or other unforeseen circumstances. We will notify you if there's a significant delay with your order.

7. Contact Information

If you have any questions about your shipment or our shipping policies, please contact us at softponge@gmail.com or call us at +1 307 587 2431.